FAQ's & Info
Welcome to The Framed Landscaper, a boutique online photographic print shop.
We are proudly designed and manufactured in Australia and appreciate you visiting our store.
Please find our FAQ and information below, however should you have any more questions please email us at info@theframedlandscaper.com or use our Contact Form.
About Our Prints
Our photographic prints are made to order in Australia, printed on quality 230gsm satin lustre premium paper using rich vibrant archival inks. Bringing the outside landscape into your homes through captured images of some of the most sought after plants and cacti
Framing
Our picture frames are solid timber, using sustainability sourced plantation timber and locally produced. Our frames are premium and custom made, available in Smooth Matte White, Smooth Matte Black or Premium Oak Timber.
The frames come with a 2mm clear glass, have a 20mm wide profile, and are 30-40mm in depth with a solid 3mm MDF backing. Hanging your frame is easy with premium metal hangers and steel wire, so it’s ready to hang upon delivery.
Border Info - What is white border?
If 'White Border' is selected from the dropdown options, your art print will have a matted white acid-free matboard that sits within the frame.
For more information, go to our size chart page for the width of the border for each size print we offer.
If you choose 'No White Border' your art print will be printed edge to edge and will have no white border around it.
Shipping
Framed Art Prints are dependent on your postcode location, we have flat rate pricing based on zones and area in Australia.
Do you ship internationally?
Unfortunately, we do not offer international shipping.
How long does it take to get my print?
Our framed prints are also custom made to order so please allow up to 2 weeks for printing, framing and delivery.
Returns
Unfortunately, all items are custom made to order, therefore once an order is placed, it is not possible to get a refund for a change of mind.
However, if goods are delivered faulty, or not as clearly described on the website, or are different from a sample shown to you according to the Australian Consumer & Competition Act requirements we will replace or return your item.
What forms of payment do you accept?
We accept payment through Paypal, American Express, Visa or Mastercard Credit Card, all options are shown to you at checkout. We use Stripe powered by Shopify payments for secure credit card payments.
Do I receive a tracking number # once I place an order?
Yes. We will advise your tracking number and carrier info once your order is dispatched.
Once I have placed my order, can i change it or edit the shipping details?
Once an order is placed it is sent to our warehouse right away, so generally once it is placed, we cannot change it as we may have started production. However feel free to email us to check if it is possible to do so. If you ever need to edit your shipping details, let us know as soon as possible.
Website Terms Of Use:
All text, images and product pictures remain copyright of The Framed Landscaper and cannot be reproduced or used for any purpose without prior written consent. Our imagery can not be reproduced, copied or otherwise without prior consent.